TERMS and CONDITIONS
Customer service is predominately email based. Please allow 2/3 business days for your enquiry to be answered. Customer service is not available on weekends or public holidays.
Monday to Friday 9am-6pm (Italian time)
WhatsApp +39 3403594714
PRIVATE ACCOUNT are for private clients who want to purchase from the www.munamer.com online shop.
Registering for an account offers a safe, easy and fast service, plus news and promotions.
www.munamer.com ships to most international destinations.
On account of international laws regulating Commerce and Trade, on import and export, all goods are shipped from Ancona, Italy with an official invoice declaring the exact amount of the merchandising purchase in Euros/Dollars.
Shipping is free for Italy and EU countries.
Any orders designated for shipment to countries outside the EU could be subject to tax, brokerage fees, customs duties and fees levied by the destination country (“Import Fees”).
The recipient of the package is the Importer of Record in the destination country, and will be responsible for payment of any associated fees at the time of delivery. We are not able to estimate these fees in advance.
If the Import Fees on an international package are not paid upon receipt, the package will be returned to us. If the shipment is refused, the package is undeliverable, or the Import Fees are not paid, you will be responsible for the original shipping charges as well as the return shipping and Import Fees.
For shipping inquiries on international orders, please contact us or DHL in your country.
For purchases with home delivery or to DHL Access Points selected by the customer, goods are shipped via DHL at the address specified by the customer.
Orders are processed in 1/2 working days. Delivery for EU countries is typically 2/3 working days from the order confirmation. Orders outside the EU could take longer.
www.munamer.com is not responsible for any delays after the shipment.
SHIPPING COST LIST
Zone 1 USA, Canada, kosovo, turkey, Albania: 19 Euro
Zone 2 Emirates, Egypt, India, Indonesia, Kwait, Malysia, Singapore, China, Arabia, Australia, Maldives, Oman, Qatar, Brazil: 29 Euro
Zone 3 Jordan, Israel, Lebanon, Yemen, Morocco, Libya, Cape Verde, Iran, Madagascar, Tunisia, Uzbekistan, Kazakhstan: 39 Euro
Please remember to provide an address where there will be someone available to collect the parcel at delivery.
For further information you can contact Customer Services via email or DHL service centre in your country.
Prices are in Euros/Dollars and include VAT. Prices do not include shipping and handling costs.
The total amount is indicated in the order summary page, before final confirmation of the order.
This amount doesn’t include import taxes or other extra fees.
www.munamer.com accept following payment methods:
– Credit Card VISA / VISA ELECTRON / MASTERCARD
All transactions are processed via secure server, guaranteeing data protection. All financial information such as credit card numbers, expiration dates etc, are not retained in any way by www.munamer.com .
Orders cannot be modified after they have been submitted. If you wish to cancel your order please send an email as soon as possible to firstname.lastname@example.org. We will make every effort to accommodate your request. If your order has been shipped, our normal return policy will be in effect.
Free return is just for Italy and EU countries.
If for any reason you are not satisfied with your purchase, we accepts returns on Worldwide orders within 30 days from the order date. Please contact us and we’ll send you the return form. Money back is guarantee within 15 days. Promotions and sale items cannot be returned. For any doubt and to arrange a refund/return please contact Customer services.
The items to be returned must be intact (unused ), in original packaging with labels and tags. Return shipment for orders outside EU is the sole responsibility of the customer. For this reason we recommend insuring the shipment and using a reliable service with the option to track the parcel like DHL. After receiving the returned items (in acceptible condition) we will refund only the price of the product.
For returns and more information contact our customer service team.
GENERAL TERMS & CONDITIONS
www.munamer.com is property of the company Eleven chic srl., based in Via Castello 48, Carbonera, Italy , VAT Number: 04812180265.
www.munamer.com invites clients to check carefully the General Terms of Sale before placing an order for any product on the Website.
By placing an order, the customer declares that they have read and agreed to the General Terms of Sale available on the Website.
www.munamer.com cannot guarantee that all the information complies with the laws of other countries. Please note: colours may vary due to individual computer settings.
www.munamer.com reserves the right to change and update terms/ conditions and to adapt to changing laws, so please monitor this page regularly.
www.munamer.com is for personal use only and does not authorise alteration or reproduction. Material is protect by Copyright.
When placing an order, you automatically accept our General Terms of Sale.
www.munamer.com guarantees maximum confidentiality in the processing of personal information.
Notice on the processing of personal data pursuant to Article 13 of Regulation (EU) no. 679/2016 on the protection of natural persons with regard to the processing of personal data (GDPR) and article 13 of (Italian) Legislative Decree 196/2003 – Code on the protection of personal data.
This document shows how the personal data of users of www.munamer.com is processed and protected.
The Data Controller
The Data Controller of the personal data is Eleven chic srl., based in Via Castello 48, Carbonera, Italy , VAT number 04812180265.
The Data Controller guarantees the strictest confidentiality in the processing of personal data, in compliance with the provisions of the applicable legislation in the matter of the protection of personal data. Specific security measures are taken to prevent the loss, illegal or unauthorised use and unauthorised access to the data.
Purposes of processing
Personal data will be processed for the sale of products via the website and for activities related thereto for the management and implementation of the contractual relationship and the obligations arising therefrom (the management of customer care activities and for the control and handing of suggestions, complaints and disputes, the performance of the contract’s preliminary activities, the fulfilment of contractual obligations and compliance with administrative/accounting obligations).
Moreover, the provision of the user’s personal data is mandatory to fulfil obligations required by law. If the user does not provide his/her personal data in the above cases, he/she will not be able to receive the services, the products requested and receive replies and information requested on the website.
The user’s personal data will be accessible within the necessary limits and for the aforementioned purposes by employees and collaborators in their capacity as Data Processors; they will also be communicated to external persons, such as couriers, banking institutions and companies who process data on behalf of the Data Controller. The user’s personal data will not be disclosed in any way.
Eleven chic srl shall not transfer, sell or exchange the personal data of the users with third parties for marketing purposes outside of the Companies that belong to the same Economic Interest Group.
Types of collected and processed data
The personal data collected and processed by www.munamer.com includes the name, surname, address, telephone number, e-mail address, tax code or VAT number and other optional information.
Modalities and term of processing
The personal data collected will be processed mainly with the use of electronic tools and will be stored only for the time period strictly necessary to provide assistance and support in case of returns and/or in order to solve any issue related to the order and, in general, for the management and performance of the contractual relationship and for the fulfilment of obligations provided for by laws, regulations, EU legislation, as well as instructions issued by the authorities and supervisory bodies.
The rights of the user
In compliance with Articles 7 of the Code and 15,16, 17, 18, 20 e 21 of the Regulation, the user has the right to, at any time, obtain confirmation of the existence or otherwise of said data and confirmation that they are being processed or not, to know their content and origin, to check that they are correct or to request their integration, update or rectification. Further, he/she has the right to request their erasure, anonymisation or to block the processed data in case of violation of the law, as well as to object to their processing on legitimate grounds.
Requests must be sent to Eleven chic srl., at Via Castello 48, Carbonera, Italy , VAT number 04812180265 in the person of the Data Protection Officer (DPO), by sending an e-mail to the address email@example.com
It is also pointed out that the data subject has the right to withdraw consent at any time without affecting the lawfulness of the processing based on the consent provided before the withdrawal, without prejudice to the consequences below of an eventual refusal to provide such personal data.
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