Privacy Cookie Policy

PRIVACY COOKIE POLICY

www.munamer.com  guarantees maximum confidentiality in the processing of personal information. We updated our Privacy Policy in accordance with the latest European legislation on the processing of personal data ( GDPR ).
Privacy policy and Processing of data for Marketing purposes.
Notice on the processing of personal data pursuant to Article 13 of Regulation (EU) no. 679/2016 on the protection of natural persons with regard to the processing of personal data (GDPR) and article 13 of (Italian) Legislative Decree 196/2003 – Code on the protection of personal data.
This document shows how the personal data of users of www.munamer.com  is processed and protected.

WHO WE ARE
The Data Controller of the personal data is Eleven chic srl., based in Via Castello 48, Carbonera, Italy , VAT number 04812180265.
The Data Controller guarantees the strictest confidentiality in the processing of personal data, in compliance with the provisions of the applicable legislation in the matter of the protection of personal data. Specific security measures are taken to prevent the loss, illegal or unauthorised use and unauthorised access to the data.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
How long will we keep your data?
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

Newsletter subscribtion

To subscribe to the newsletter simply enter your e-mail address and country.
Your data will be used to send you information on product news, special offers and promotions.
We will be sending you our communications via newsletter.

How long will we keep your data?

We will keep your e-mail and information for 5 years from the date of subscription to the newsletter. Your data will be kept for the management and execution of the contractual relationship and of the related compliance with the obligations foreseen by laws, regulations and EU legislation, as well as the instructions issued by the authorities and the supervisory bodies.
Purchase form

We ask for your given name, surname, address, country, telephone number, e-mail address and date of birth.
To prevent and detect possible fraudulent acts against you, we also remind you that on aw-lab.com you can make purchases as a GUEST but only if you are over 16 years old. We use your data to process your order and send the products you have purchased, to fulfil the contractual relationship with you, to send you information about the order (order confirmation and shipping information).
You may be contacted by e-mail, text message or phone by our customer care service or by couriers relating to your orders on www.munamer.com.
How long will we keep your data?
We will keep this data together with the information related to your order for the time necessary to provide assistance and support in case of returns and/or resolve any problems related to your order and, in general, for the management and execution of the contractual relationship and the related compliance with the obligations provided for by laws, regulations and EU legislation, as well as instructions issued by authorities and supervisory bodies.

Accounts
You will be able to create an account on www.munamer.com protected by a password where your personal data will be stored as well as your orders, which are being processed, in progress or shipped. You can view your data at any time, check their accuracy, modify and update them in complete autonomy. You can change your password whenever you wish. You can also decide to unsubscribe from the newsletter directly from your account.
We ask for your given name, surname, address, country, telephone number, e-mail address and date of birth.
We use your data to process your order and send the products you have purchased, to fulfil the contractual relationship with you, to send you information about the order (order confirmation and shipping information).
Only with your authorisation we will send you information on product news, special offers and promotions, invite you to events, and communicate activities relating to the MUNAMER world.
By authorising www.munamer.com to use the data collected while browsing the site (through cookies and pixels), you will help us to create personalised services. Our goal is to make our product and communication offering increasingly interesting and relevant to your tastes. We aim to ensure that we give you what you want without invading your privacy.
For more information visit the section dedicated to Cookies.

How long will we keep your data?
We will keep this data together with the information related to your order for 5 years following your registration in order to provide assistance and support in case of returns and/or resolve any problems related to your order and, in general, for the management and execution of the contractual relationship and the related compliance with the obligations provided for by laws, regulations and EU legislation, as well as instructions issued by authorities and supervisory bodies.
www.munamer.com ensures from now on that any transfer of non-EU data shall take place in accordance with Articles 44 et seq. of the Regulation and the applicable legal provisions stipulating, if necessary, agreements that guarantee an adequate level of protection.

Cookies

Our site uses the following cookies:

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If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

In addition to Google Analytics, we are using the following statistics on our site for performance and monitoring:

Affiliate performance statistics – statistics regarding our affiliates
Installer statistics – statistics regarding the number of plugin installations of our products in clients, also includes the site info like PHP version, WordPress version used, etc.
Support statistics – statistics regarding our supporters and clients about how many tickets created, resolved, pending, etc.
WooCommerce statistics – statistics regarding our sales, conversion rates, refunds, etc.
Reference sites statistics – statistics regarding our clients reference sites installation.
Compatibility plugin statistics – statistics regarding our clients compatible/incompatible themes/plugins with our products.

Who we share your data with

We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. However, some data is transferred and/or stored with third-party services we use, like cloud-based services and payment processors. This is done as a way to provide you with a better overall service and user experience.

Here are the services we use to make our own service better for you:

Active Trail – we store our client contact details for newsletters, announcements, and usability testing invite purposes. They can opt-out of these at any time.
PayPal – we use Paypal as one of our payment processor. During checkout, a client will provide login information and credit card info. This information is processed directly within this gateway payment and we do not save it on our sites.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Who can see my personal information

If you are not a registered client in our site, there is no personal information we have or can see about you.

If you are a client with a Toolset account, your personal information can be accessed by:

  • Our System administrators.
  • Our supporters when they need to (in order to provide support) get the information about the client accounts and access.

How we protect your data and what data breach procedures we have in place

We protect customer data with the following site features:

  • We are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
  • Databases are sanitized (actual user personal details are removed) before deploying to development or testing environment.

In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.

Visitor comments may be checked through an automated spam detection service.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being currently our customer (i.e. basic account information like an email address).

For these requests, please use this form.

PAYMENTS

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please refer to the PayPal Privacy Policy for more details: https://www.paypal.com/us/webapps/mpp/ua/privacy-full